Shipping Policy

At EarthySet, we are committed to delivering your outdoor furniture quickly and securely. Every order is carefully packed and shipped through trusted carriers so that your products arrive safely and on time.

Our shipping process is designed to be efficient, reliable, and hassle-free.

Order Processing Time

All orders are processed within 0 to 2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Time & Delivery Estimates

Once processed, orders are shipped via our Free Shipping method and typically arrive within:

  • Transit Time: 3 to 5 business days
  • Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary based on your location and carrier delays beyond our control (for example, weather or high shipping volume).

Shipping Location

We currently only ship within the United States. At this time, we do not offer international shipping.

Shipping Charges

We offer Free Shipping on all orders. No additional fees are applied at checkout for standard delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number, so you can follow your delivery. You can also track your order on our Order Tracking page using your Order ID and billing email.

If you have not received a tracking email within 2 business days of placing your order, please contact us.

Delivery Issues or Delays

If your package is significantly delayed or marked as delivered but not received, please contact us as soon as possible so we can help.

Damaged Packages

If your package arrives damaged, please do the following:

  • Take clear photos of the damaged item and the packaging
  • Contact our customer service team within 7 days of the delivery date
  • Send the photos and your order number to [email protected]

Without photographic proof of damage, we cannot offer a refund, replacement, or credit.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing an order. We are not responsible for delays or losses caused by an incorrect address. If you notice an error, please contact us right away; see our Cancel Order Policy for what may still be possible before an order is processed.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

🕒 Response Time: Our support team responds to all inquiries within 24 hours.